RETURNS & EXCHANGES
If you wish to exchange an item, please return your item(s) for a refund and place a new order on www.tommiecopper.com or call our Customer Service Department (855-692-8291).
- Most Tommie Copper® products come with a 60-day money back guarantee, which begins the day your order ships.
- The following products are Final Sale and cannot be returned or refunded: Weighted Blankets, Pillows, Stockings, and Undershorts.
- Community Wear™ Face Masks, Gaiters, and Tommie's Pharmacy products must be returned in original UN-OPENED packaging. We will not accept returns if the packaging seal is broken.
- Click here for information regarding returns on Tommie Copper Mattresses or call 1-833-866-2337
- All products must be returned in their original condition.
- Initial shipping fees are non-refundable.
- If your returned items were purchased using a coupon or promotion, we will subtract the value of the coupon or promotion from your return credit.
- Refunds will be issued in the payment form that they were originally received. The cost of return shipping is the responsibility of the purchaser.
- Returns will only be processed for orders placed either online at www.tommiecopper.com or with the Tommie Copper® Customer Service Team. Please note that our flagship store cannot process returns for online orders.
- E-Gift Cards cannot be returned, refunded, or exchanged for cash.
- If a return is less than the total amount of an order paid for with an E-Gift Card, the refund will be placed back on the E-Gift Card used.
PLEASE SHIP THE PACKAGE TO:
Port Logistics Group
c/o Tommie Copper, Inc.
125 Castle Rd.
Secaucus, NJ 07094
Many questions can be answered by visiting our FAQ page here. You can also call us toll-free at 1-855-692-8291 or email us at firstname.lastname@example.org.
HOURS OF CUSTOMER SERVICE:
Monday-Friday: 9AM-6PM EST