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RETURNS & EXCHANGES

Returns & Exchanges

Tommie Copper® proudly guarantees the quality, performance, and fit of all our products. If you are not completely satisfied with your Tommie Copper® purchase or gift, simply return the item within 60 days of purchase for a refund. Please note, it can take up to ten business days for your refund to be credited upon Tommie Copper® receiving your returned package.

Return Instructions:

Click the button below to start your return or exchange. You will need your order number and the email address used to place the order.

 
Return Policy
 
  • Most Tommie Copper® products come with a 60-day money back guarantee, which begins the day your order ships.
  • The following products are Final Sale and cannot be returned or refunded: Weighted Blankets, Pillows, and Stockings.
  • Community Wear™ Face Masks, Gaiters, Undershorts, and Tommie's Pharmacy products must be returned in original UN-OPENED packaging. We will not accept returns or issue refunds if the packaging seal is broken, and we cannot send the item back.
  • Click here for information regarding returns on Tommie Copper Mattresses or call our Tommie Sleep hotline at 1-833-866-2337.
  • All products must be returned in their original condition.
  • Initial shipping fees are non-refundable.
  • The cost of return shipping is the responsibility of the purchaser. You may also use our no-hassle returns portal (click orange button above) and get a pre-paid return shipping label.*
  • If your returned items were purchased using a coupon or promotion, we will subtract the value of the coupon or promotion from your refund.
  • Refunds will be issued in the payment form that they were originally received.
  • Returns will only be processed for orders placed either online at www.tommiecopper.com or with the Tommie Copper® Customer Care Team over the phone.
Questions?
 
Many questions can be answered by visiting our FAQ page here. You can also call us toll-free at 1-855-692-8291 or email us at info@tommiecopper.com.
 
HOURS OF CUSTOMER CARE:
 
Monday-Friday: 9AM-5PM EST
Saturday: CLOSED
Sunday: CLOSED
 
Questions?
 
Many questions can be answered by visiting our FAQ page here. You can also call us toll-free at 1-855-692-8291 or email us at info@tommiecopper.com.
 
HOURS OF CUSTOMER SERVICE:
 
Monday-Friday: 9AM-5PM EST
Saturday: CLOSED
Sunday: CLOSED
*There is $12.50 fee that will be deducted from your refund for the use of the pre-paid return shipping label.
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