Returns & Exchanges
If you wish to exchange an item, please return your item(s) for a refund and place a new order on www.tommiecopper.com or call our Customer Service Department (855-851-5100).
- All Tommie Copper® products come with a 60-day money back guarantee, which begins the day your order ships.
- All products must be returned in their original condition. Undershorts must be returned unopened in order to receive a refund.
- Initial shipping fees are non-refundable.
- If your returned items were purchased using a coupon or promotion, we will subtract the value of the coupon or promotion from your return credit.
- Refunds will be issued in the payment form that they were originally received. Cost of return shipping is the responsibility of the purchaser.
- Returns will only be processed for orders placed either online at www.tommiecopper.com or with the Tommie Copper® Customer Service Team. Please note that our flagship store cannot process returns for online orders.
- E-Gift Cards cannot be returned, refunded, or exchanged for cash.
- If a return is less than the total amount of an order paid for with an E-Gift Card, the refund will be placed on the E-Gift Card used.
- Items marked as "Final Sale" cannot be returned.
PLEASE SHIP THE PACKAGE TO:
Port Logistics Group
c/o Tommie Copper, Inc.
125 Castle Rd.
Secaucus, NJ 07094
Tommie Copper®, Inc. is proud to announce an exclusive deal with our Canadian partner, Showcase. Starting July 13th 2015, Canadian orders must be placed on the following website:
Returns and exchanges for any orders on or after July 13th 2015, will need to follow Showcase’s policies.
*If the Canadian order was placed with Tommie Copper®, Inc. prior to July13th; please call 1-855-692-8291 for additional information on returns and exchanges.
Many questions can be answered by visiting: www.tommiecopper.com. You can also call us toll-free at 1-855-851-5100 or email us at: firstname.lastname@example.org.
HOURS OF CUSTOMER SERVICE:
Monday-Friday: 9AM-7PM EST
Please check our contact page for holiday hours and/or closings.