Returns & Exchanges

Tommie Copper® proudly guarantees the quality, performance and fit of all our products. If you are not completely satisfied with your Tommie Copper® purchase or gift, simply return the item within 60 days of purchase for a refund. Please note, it can take up to ten days for your refund to be credited upon Tommie Copper® receiving your returned package.

If you wish to exchange an item, please return your item(s) for a refund and place a new order on www.tommiecopper.com or call our Customer Service Department (855-851-5100).

Return Policy

  • All Tommie Copper® products come with a 60-day money back guarantee, which begins the day your order ships.
  • All products must be returned in their original condition. Undershorts must be returned unopened in order to receive a refund.
  • Initial shipping fees are non-refundable.
  • If your returned items were purchased using a coupon or promotion, we will subtract the value of the coupon or promotion from your return credit.
  • Refunds will be issued in the payment form that they were originally received. Cost of return shipping is the responsibility of the purchaser.
  • Returns will only be processed for orders placed either online at www.tommiecopper.com or with the Tommie Copper® Customer Service Team. Please note that our flagship store cannot process returns for online orders.
  • E-Gift Cards cannot be returned, refunded, or exchanged for cash.
  • If a return is less than the total amount of an order paid for with an E-Gift Card, the refund will be placed on the E-Gift Card used.
  • Items marked as "Final Sale" cannot be returned.
Return Instructions

PLEASE SHIP THE PACKAGE TO:

Port Logistics Group
c/o Tommie Copper, Inc.
125 Castle Rd.
Secaucus, NJ 07094
 
Please fill out the return reasons on the front of the packing slip and include it with your return. To better track your return, please use a traceable shipping method.

Canadian Returns

Tommie Copper®, Inc. is proud to announce an exclusive deal with our Canadian partner, Showcase. Starting July 13th 2015, Canadian orders must be placed on the following website:

www.shopatshowcasecanada.com/pages/tommie-copper

Returns and exchanges for any orders on or after July 13th 2015, will need to follow Showcase’s policies.

*If the Canadian order was placed with Tommie Copper®, Inc. prior to July13th; please call 1-855-692-8291 for additional information on returns and exchanges.

Questions?

Many questions can be answered by visiting: www.tommiecopper.com. You can also call us toll-free at 1-855-851-5100 or email us at: customercare@tommiecopper.com.

HOURS OF CUSTOMER SERVICE:

Monday-Friday: 9AM-7PM EST
Saturday: CLOSED
Sunday: CLOSED

Please check our contact page for holiday hours and/or closings.
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