GENERAL INQUIRY

ORDERING ONLINE

SHIPPING AND DELIVERY

RETURNS AND EXCHANGES

What is Tommie Copper®?

Tommie Copper® was founded in 2010 with the simple goal of helping people live comfortable, healthy, happy lives. We call it Wearable Wellness.

Our comfortable compression apparel, sleeves, and socks are designed for everyday wear, providing muscle recovery, support, improved circulation, and helping to reduce pain and swelling. We believe in wearable wellness and engineer our products with our exclusive 4D multi-directional weave, patent-pending, Copper Znergy® technology that eliminates odor causing microbes on the fabric and provides UPF 50+ protection from the sun’s harmful rays. At Tommie Copper® we are dedicated to dressing well, supporting and improving your life at work, sport or play, every day.

What is the difference between Core, Performance and Pro-Grade Compression products?

Core: Our Core compression apparel and accessories support everyday movement, facilitate recovery, and minimize overworked muscle soreness.

Performance: Our Performance product line provides extra support and are tailored in heavy weight fabric with ergonomic paneling and contoured seams for targeted compression.

Pro-Grade: Our Pro-Grade products are our most innovative and technical compression garments. They feature maximum support for relief & recovery.

How should it fit?

You can determine sizing by clicking the "Sizing Chart" link on each product page. If your measurement falls between sizes for a compression product, we recommend choosing the larger size for a more gentle compression or the smaller size for a more firm compression.

How long should I wear my Tommie Copper® compression products?

At Tommie Copper® we have designed our products to take the pain and difficulty of wearing compression apparel out of the equation, so you can wear it all day at work, rest, or play.

How do I wash and dry my Tommie Copper® products?

We recommend following these care instructions to maximize the durability your Tommie Copper® products.

All Tommie Copper® products are machine washable. Product specific washing instructions are also located on the garments’ tag, collar, or packaging.

Wash in cold water with like colors. Do NOT use bleach or fabric softener.

Tommie Copper® sleeves, socks, tops, and bottoms are dryer safe. Tumble dry on a gentle setting and do NOT use dryer sheets.

Tommie Copper® gloves and accessories should be air-dried.

How long do these products last?

Tommie Copper® garments are designed to last 50+ washes. By following our washing instructions, you can maximize the life of your garment.

How can I learn more about Tommie Copper Mattresses?

 

See here for frequently asked questions about Tommie Copper Mattresses.

To place an order for a Tommie Copper Mattress, please visit www.tommiecopper.com/sleep

What happened to Relief Rewards?

After careful consideration and evaluation, Tommie Copper has made the decision to discontinue the Relief Rewards program. Points are no longer being awarded. If guests have already redeemed points for a rewards promo code, that promo code must be used within one year before it expires. Please contact customer service if you have any questions. 

Which web browsers provide the best experience on the Tommie Copper® site?

Tommie Copper® recommends using Google Chrome or Mozilla Firefox browsers.

How do I reset my Tommie Copper® account password?

To reset your account password, go to “My Account” in the top right corner of the Tommie Copper® homepage. If you are already logged in, select the "ACCOUNT SETTINGS" link from the top menu list.  Enter your Current Password, New Password, Confirm Password. If you are not logged in, enter your email address and select the "Forgot Password" link. Check your email inbox (including junk and spam folders) for your password reset instructions.

How do I apply a coupon code to my order?

When you have added all your items to the shopping cart and are ready to checkout, click "Proceed To Checkout". On the right side of the Checkout page, enter your coupon code into the Coupon field and click "APPLY". Coupon codes must be added to your shopping cart prior to completing checkout.

Coupons and promotional offers are only valid on tommiecopper.com for orders shipping within the United States and Canada. Shipping offers vary by location.

Can I combine coupons?

Only one coupon code can be applied per order.

Coupons and promotional offers are only valid on tommiecopper.com for orders shipping within the United States and Canada. Shipping offers vary by location.

Can you apply my discount after I've completed my order?

Tommie Copper® cannot retroactively apply coupons to orders. Coupons must be applied in your shopping cart before your order is finalized.

Can I add to, change or cancel my order once it has been submitted?

Once payment has been submitted, no additions, changes, or cancellations can be made to the order. If you have any questions about your purchase, email us at orders@tommiecopper.com or call us at 1-855-692-8921.

Will checking out as a guest create an account for me?

No, checking out as a guest will not create an account. Submitting an order using an email address will NOT create an account on tommiecopper.com. If you wish to create an account, you may register by clicking “Register/Log In” under the “My Account” drop down menu on the top right corner of the homepage.

Can I place an International Order online?

Tommie Copper® currently only ships to the United States and Canada .

Does Tommie Copper® offer military, teacher, and service discounts? Back to Top

Tommie Copper® is proud to partner with VerifyPass to offer 15% Off to teachers, members of the military, and first responders. If you are registered with VerifyPass, you can receive a 15% off your order by verifying your membership here.

Please note the following:

  • If you are a teacher, member of the military (active or retired) or a first responder, you must already be registered with VerifyPass. If you aren't already registered, you can do so by visiting the VerifyPass website at www.verifypass.com prior to shopping at Tommie Copper®.
  • If you are already registered but having difficulties with verification during checkout; please contact VerifyPass directly. Tommie Copper® does not have access to your VerifyPass account.
  • Your VerifyPass 15% off can only be applied to online orders.
  • Your VerifyPass 15% off cannot be combined with other Tommie Copper® promotions or offers.

Why does the price online not match the price on the tag? Back to Top

Prices are subject to change without notice. In rare circumstances, the price listed on the product’s hang tag will not match the price listed online. The current price of all products is listed on tommiecopper.com at the point of purchase.

What shipping methods are available from Tommie Copper®?

 
You will receive a shipment confirmation email once your order has shipped. Please note that we cannot control shipping delays on the part of the carrier.
If you have any questions regarding your order, please contact us at info@tommiecopper.com or call us at 855-692-8291 Monday – Friday 9am – 5pm EST. 
 

Free Shipping Everyday Value*

Free Standard Shipping on orders of $99.99 or more that ship to the contiguous U.S.

*Standard shipping rates apply for orders shipping to Alaska, Hawaii, and US Territories

Standard Shipping - $7.99*

Estimated Delivery: 5-10 Business Days

Delivery Service: DHL Expedited (with final delivery completed by USPS) to PO Boxes, residential and business addresses.

*$12.99 for shipments to Alaska, Hawaii, and US Territories

 

2-3 Day Shipping - $24.99* 

Estimated Delivery: 2-3 Business Days

Orders must be placed by 1pm EST.

Delivery Service: From FedEx to physical addresses (addresses entered with a PO Box will automatically be adjusted to our Standard Shipping Method to ensure delivery)

 

International Economy - $99.99*

Estimated Delivery: 5-10 Business Day

Orders must be placed by 1pm EST.

Delivery Service: From FedEx International.

*Only available to Canada.

 

Can I place an order shipping to Canada?

International Economy - $99.99*

Estimated Delivery: 5-10 Business Day

Orders must be placed by 1pm EST.

Delivery Service: From FedEx International.

*Only available to Canada.

 

How do I return a ProFoot® item?

Return your ProFoot® product to the store where you purchased it. If that store does not accept the return, then fill out this form and email it back with a copy of your receipt for proof of purchase within the past 60 days. Refunds will only be processed for receipts dated within 60 days of your email being received.

If you purchased your ProFoot® product at TommieCopper.com, you can start a return here.