Last Updated: February 22, 2021
Terms and Conditions of Use
This is a legal agreement (the "Agreement") between you, the individual, company or organization ("you," "your", or "Customer") and Tommie Copper, Inc. ("we," "our" or "Company"). By ordering, accessing, using or purchasing any product (collectively the "Product") through this website or related websites (collectively, the "Website"), you are agreeing to be bound by, and are becoming a party to, this Agreement. If you do not agree to the terms of this Agreement, do not use this Website or order Product. Your use of this Website means that you agree to the terms and conditions of this Agreement. We may at our sole and absolute discretion change, add, modify, or delete portions of this Agreement at any time without notice. It is your sole responsibility to review this Agreement for changes prior to use of the Website or purchase of the Product.
These terms and conditions apply to ALL transactions made on or through this Website. This Agreement is intended to be governed by the Electronic Signatures in Global and National Commerce Act. You manifest your agreement to the terms and conditions in this document by any act demonstrating your assent thereto, including clicking any button containing the words "I agree" or similar syntax, or by merely accessing the Website, whether you have read these terms or not. It is suggested that you print this form for your personal records.
Any order placed by 10:00 am eastern standard time between Monday and Friday for Standard service (DHL Expedited) or Expedited service (DHL Expedited Max) service will be processed and shipped the same business day. Orders placed after 10:00 am eastern standard time for these levels of service will not ship until the next business day. Any order placed by 1:00 pm eastern standard time for Express service (Next Day or 2 Day) will be processed and shipped the same business day. Orders placed after 1:00pm eastern standard time for these levels of service will not ship until the next business day.
Tommie Copper does not process or ship orders on weekends, holidays, or during severe weather conditions. Any order placed during such time will be processed and shipped the next business day. Additionally, once an order has been processed, adjustments and cancellations cannot be made.
Tommie Copper currently ships within the United States, including United States territories and military addresses as well as to select international locations. International shipments will be delivered by the postal service of the destination country. At this time, Tommie Copper only accepts international orders from Canada. Tommie Copper uses DHL, Federal Express, United States Postal Service, or a combination of all services to ship and deliver packages. Economy and Expedited services are shipped using DHL eCommerce® wherein DHL carries the package from Tommie Copper's fulfillment center to a USPS sorting facility. USPS then handles the final delivery of the package. Next Day and International services utilize only FedEx in the shipping and delivery process. Orders shipped to a PO Box must be shipped using Economy service, as expedited services cannot deliver to PO Boxes. Depending on the shipping service and location, domestic shipments can take up to 10 business days for delivery. Depending on the location, international shipments can take up to 15 days for delivery. Tommie Copper does not guarantee arrival dates or times. Tommie Copper does not refund, credit, or upgrade shipping for any reason.
Tommie Copper proudly guarantees the quality, performance and fit of our products. If you are not completely satisfied with your Tommie Copper purchase or gift, simply return the item within 60 days of purchase for a refund. Please note that it can take up to ten (10) days from receipt by Tommie Copper of your returned item for your refund to be credited. Most Tommie Copper products come with a 60-day money back guarantee, which begins the day your order ships. The following products are Final Sale and cannot be returned or refunded: Community Wear Masks, Face Mask Gaiters, Weighted Blankets, Pillows, and Undershorts.
If you believe that you have been billed in error, please notify our Customer Service Department immediately. If we do not hear from you within thirty (30) days after such billing error first appears on any account statement, the billing will be deemed accepted by you for all purposes, including resolution of inquiries made by your credit card issuer. You are deemed to have released Company from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Company within thirty (30) days of its appearance on your credit card account statement.
TOMMIE COPPER offers its customers mobile alerts regarding marketing alerts by SMS message (the "Service"). If you elect to receive marketing text messages from us, either via our website or by sending a text message indicating your consent, you are providing your prior express written consent to receive recurring marketing or promotional SMS text messages from us (each, a “text message”) sent through an automatic dialing system. By providing your prior written consent and participating in the Service, you are agreeing to these Terms and to the https://www.tommiecopper.com/mobile-privacy-policy/.
Signing Up and Opting-In to the Service
Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. TOMMIE COPPER reserves the right to stop offering the Service at any time with or without notice.
By opting-in to the Service, you:
A. Authorize TOMMIE COPPER to use auto dialer or non-auto dialed technology to send text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
B. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
C. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
D. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please call 1-855-692-8291. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.
Content You May Receive
Once you affirm your choice to opt-in to the Service, your message frequency may vary. When you sign up to receive text messages, we may send you information and alerts about promotional offers and more. These instances include but are not limited to:
A. When you are welcomed into the Service
B. Sale promotions
C. Event information
D. Product launch announcements
E. Cart reminders
Charges and Carriers
Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.
Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. TOMMIE COPPER may add or remove any wireless carrier from the Service at any time without notice. TOMMIE COPPER and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.
To Stop the Service
To stop receiving text messages from TOMMIE COPPER, text the word STOP to 32802 any time or reply STOP to any of the text messages you have received from TOMMIE COPPER. For Services operated through a different number, text STOP to that number to opt out. Your opt-out request may generate either a confirmation text or a texted request to clarify the text message program to which it applies (if you have more than one). To complete your opt-out, please provide the requested clarification. You acknowledge that the text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that TOMMIE COPPER and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from TOMMIE COPPER through any other programs you have joined until you separately unsubscribe from those programs. These Terms still will apply if you withdraw the consent mentioned above or opt out of the Service.
You can text HELP for help at any time. This will provide you a link to the terms and conditions along with a phone number to call for assistance. You can also contact us at 1-855-692-8291.
Mobile Phone Number Change
In the event that you change or deactivate your mobile phone number, you have an affirmative obligation and agree to notify TOMMIE COPPER at 1-855-692-8291 or https://www.tommiecopper.com/contact-us to prevent us from inadvertently communicating with anyone who acquires any phone numbers previously attributed to you, and any new phone number(s) you attach to your account may receive our standard marketing text messages unless you also unsubscribe via the above procedures.
By using the Website, including ordering Product from and/or submitting any content to Tommie Copper, Inc, you represent and warrant that:
- You are at least 18 years of age and that you will not permit a person under 18 to order Product from our Website.
- The information provided by you when placing your order is up-to-date, materially accurate and sufficient for us to fulfill your order in a timely and efficient manner.
- You are responsible for maintaining and promptly updating your account information with us and keeping such information (and any passwords given to you for the purposes of accessing the Website and/or purchasing Products) secure against unauthorized access.
- YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR THE INFORMATION, REVIEWS, COMMENTS, PRODUCT OR SERVICE FEEDBACK OR ANY OTHER CONTENT OR MATERIAL THAT YOU SUBMIT, UPLOAD, POST OR OTHERWISE MAKE AVAILABLE ON OUR WEBSITE (“USER SUBMITTED CONTENT”).
“Solely responsible” means that you, and not the Company, are responsible for the legality, reliability, appropriateness and intellectual property ownership of any User Submitted Content. The Company is a platform and is not responsible for any User Submitted Counter you post or encounter on the Website as a Customer, including any content that may be defamatory, false, obscene, pornographic or profane. You grant the Company a non-exclusive, perpetual, sub-licensable, royalty-free, worldwide license to copy, adapt, publish, translate or otherwise use any of the User Submitted Content that you post on the Website, for any purpose, including commercial use, which includes the right to translate, display, reproduce, modify, create derivative works, sublicense, distribute and assign these rights, without compensation to you. You further grant the Company the right to use all User Submitted Content without notice, compensation or acknowledgment to you, for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving products and services.
- You shall not submit any User Submitted Content (i) that infringes on any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy of any third party; (ii) that violates any law, statute, ordinance or regulation (including but not limited to, those governing export control, consumer protection, applicable product regulations, unfair competition, anti-discrimination or false advertising); (iii) that is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; (iv) for which you were compensated or granted any consideration by any third party; (v) that includes any information that references other websites, addresses, email addresses, contact information or phone numbers. You understand that such content is submitted on a non-proprietary and non-confidential basis and shall not be subject to any obligation of confidence on the part of Company, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees and successors and assigns. You understand that the Company reserves the right, in its sole discretion to (a) refuse, delete, modify, adapt, delete, or edit in any way any User Submitted Content and (b) terminate your ability to post on the Website, with or without cause, without notice, for any reason or no reason or for any action that the Company considers disruptive, inappropriate or harmful to the Website or other Customers. Tommie Copper, Inc. does not guarantee that you will have any ability to edit or delete any content you have submitted. None of the above requires Company to monitor or police the User Submitted Content or its Website.
- All “moral rights” that you may have in User Submitted Content have been voluntarily waived by you.
Unless agreed otherwise or required by applicable law, any warranties provided in relation to the Product only extend to you on the understanding that you are a user, and not a reseller, of the Product. You are not permitted to re-sell, re-distribute or export any Product that you order from the Website.
You agree to pay for the Product and any taxes, shipping or handling of Product as such costs are specified by us on the Website when you submit your purchase order. Payment shall be made prior to delivery of the Product and by such methods as indicated on the Website (and not by any other means unless we have given our prior consent to such alternative payment methods).
You agree not to use our Website by knowingly introducing any viruses, worms or other potentially damaging computer program or files and materials that are malicious or technologically harmful. You further agree not to circumvent or modify any Website software or security technology.
You agree not to use manual or automated software, devices, scripts, robots, backdoors or other means or processes to access, "scrape," "crawl" or "spider" any web pages or other services contained in the Website, Services or Content.
Limitation of Liability
TO THE MAXIMUM EXTENT LEGALLY PERMITTED, WHETHER OR NOT THE COMPANY WAS AWARE OR ADVISED OF THE POSSIBILITY OF DAMAGES, AND WHETHER OR NOT THE LIMITED REMEDIES PROVIDED HEREIN FAIL OF THEIR ESSENTIAL PURPOSE, OUR AGGREGATE LIABILITY (WHETHER FOR BREACH OF CONTRACT, TORT OR ANY OTHER LEGAL THEORY) SHALL IN NO CIRCUMSTANCES EXCEED THE COST OF THE PRODUCTS YOU ORDERED.
Further, under no circumstances shall we be liable for special, incidental, indirect, or consequential damages, lost profits, lost revenue, or cost of cover. Subject to our return policy, the products are sold and delivered to you "as is" with no warranty whatsoever. Subject to our return policy, we make no express warranties or representations and we disclaim all implied warranties and representations, including, without limitation the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
YOU ASSUME COMPLETE RESPONSIBILITY FOR YOUR USE OF THE WEBSITE.
The Website is also provided “as is”; we do not make any promises of any kind, including about the Website’s accuracy, adequacy, usefulness, reliability or otherwise. We do not guarantee that the Website will be free of virus or anything else harmful to your computer, mobile phone, tablet, console, or other technology (“Device”) or that the user experience will be uninterrupted or error-free. You are solely responsible for any damage to your Device.
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Company, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, from and against all claims, losses, liabilities, expenses, damages (actual or consequential) of any kind and nature, known and unknown and costs including without limitation attorneys’ fees, arising from or relating in any way from, directly, indirectly (i) your access to the Website, (ii) your misuse of the Website, (iii) your conduct on the Website or with other Customers, (iii) your submission of User Submitted Content, (iv) your violation of any third party rights, including without limitation, any intellectual property rights, confidentiality, property, publicity or privacy right, (v) your violation of any laws, rules, regulations, codes, statutes, ordinances or (vi) or your breach of any of these terms and conditions of this Agreement. We shall promptly notify you by electronic mail of any such claim or suit, and cooperate fully (at your expense) in the defense of such claim or suit. If we do not hear from you promptly, we reserve the right to defend such claim or suit and seek full recompense from you.
Any notice or other communications arising in relation to this Agreement shall be given by sending an e-mail to the latest email address that one party has notified in writing to the other. In the case of sending notices to you, Company will use the email address you provided to Company when you ordered your Product. Such notices or communications (where properly addressed) shall be considered received on the earliest of (i) the email being acknowledged by the recipient as received; (ii) receipt by the sender of an automated message indicating successful delivery or the email having been opened; or (iii) the expiry of forty-eight (48) hours after transmission, provided that the sender has not received notification of unsuccessful transmission.
We reserve the right to terminate your access to or use of this Website and/or your Account and/or your subscription to the Product at any time, for any reason, and without advance notice. If we do so, it’s important to understand that you don’t have a contractual or legal right to continue to use our Services. If we terminate or suspend your Account or refuse service, you must still fulfill any existing obligations you have to pay for merchandise you purchased prior to terminating your Account or any Services we were providing to you.
You may terminate your Account with us, at any time, at your sole discretion by emailing your name and email address to firstname.lastname@example.org. Terminating your Account does not terminate any existing obligations you have to pay for merchandise you purchased prior to terminating your Account.
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud of any kind, which includes the use of multiple accounts which is strictly prohibited. If any Website order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law.
If you purchase any Products available on our websites, you will be responsible for paying any sales tax indicated on the Website.
Intellectual Property Rights
If you believe that your content or work is the subject of copyright infringement and/or trademark infringement and appears on our Website, please email email@example.com with the information required under the Digital Millennium Copyright Act, 17 U.S.C. §512 ("DMCA"):
- An email with the subject line “Copyright Infringement Notice”;
- All of your contact information (full name, telephone number, email and mailing address);
- A description of the copyrighted or trademarked work that you think has been infringed; if there are multiple works, provide a representative list of such works;
- A description of where on the Website the content that you claim is being infringed is located;
- Information reasonably sufficient for the Company to contact you as the complaining party;
- A statement of your good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law;
- A statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner (or that you are authorized to act on behalf of copyright owner); and
Your physical or electronic signature of yourself or the person authorized to act on your behalf (your full name counts as an electronic signature).
This Agreement and all disputes, complaints, controversies, or issues arising from it shall be governed exclusively by the laws of New York, USA without regard to conflict or conflict of law principles.
Terms and Conditions of Sale
Tommie Copper’s products are not labeled for resale and are intended for the personal use of the Customer only. Commercial resale of Tommie Copper Products is strictly forbidden. The Customer hereby acknowledges and agrees that he or she is purchasing the Product for personal use only, and not purchasing the Product with intent to resell the Product. The Customer agrees that he or she will not use Tommie Copper as a drop shipper and that he or she will not enter order and shipment details on the Tommie Copper website such that Tommie Copper ships Products to his or her customers. The Terms and Conditions of Sale are subject to change without prior notice at any time, in Company’s sole discretion, so please review the terms of sale each time you make a purchase.
Foreign Transaction Fees
In some instances, billing for your Product, membership fee or shipping fee may originate from outside of the United States and in some occasions, your financial institution may charge a fee for processing this payment. You are responsible for these processing fees assessed by your financial institution per your card holder agreement. All transactions are processed in United States Dollars (USD). Tommie Copper is not liable for any import fee, duty or customs fee that may be applied to international orders.
We may assign you a password and account identification to enable you to access and use certain portions of this Website. Each time you use a password or identification, you will be deemed to be authorized to access and use the Website in a manner consistent with the terms and conditions of this Agreement, and we have no obligation to investigate the authorization or source of any such access or use of the Website. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY ASSIGNED TO YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS WEBSITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Website's security.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Assignment. This Agreement and the rights and liabilities of the parties hereto inure to the benefit of their respective successors and assigns. Company may assign this Agreement to any successor entity. Customer may not assign without the written permission of Company.
Severability. If for any reason a court of competent jurisdiction or an arbitrator finds any provision of this Agreement, or any portion thereof, to be unenforceable, that provision will be enforced to the maximum extent permissible and the remainder of these Terms and Conditions will continue in full force and effect.
Attorneys’ Fees. In the event any Party shall commence any claims, actions, formal legal action, or arbitration to interpret and/or enforce the terms and conditions of this Agreement, or relating in any way to this Agreement, including without limitation asserted breaches of representations and warranties, the prevailing party in any such action or proceeding shall be entitled to recover, in addition to all other available relief, its reasonable attorney’s fees and costs incurred in connection therewith, including attorneys’ fees incurred on appeal.
No Waiver. No waiver of or by Company shall be deemed a waiver of any subsequent default of the same provision of this Agreement.
Headings. All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement.
Complete Agreement. This Agreement constitutes the entire agreement between the parties with respect to your access and use of the Website and your ordering and use of the Product, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters.
Disputes and Governing Law
The rules governing arbitration are different than those in court. Arbitration does not involve a judge or jury and review is limited, but an arbitrator can award the same damages as a court. Except as may otherwise be provided in AAA’s Consumer Due Process Protocol that allows consumers to file certain claims in small claims court, you understand that by accepting these Terms and Conditions, you are giving up your right to a trial in court, either with or without a jury.
Unless prohibited by law, under no circumstances will you be permitted to obtain an award for, and by accessing and/or using the Website you waive all rights to claim, punitive, incidental, consequential or any other indirect damages (including multiplied and/or increased damages and/or attorneys' fees and court costs) for, any dispute or cause of action that you may have that relates in whole or part to this Website, and/or the Content .